If an item arrived damaged, faulty or incorrect, contact customer service as soon as possible so we can look into it. You do not need to resolve the matter directly with the carrier or manufacturer.
What to include in your message
- your order number
- the product name and a brief description of the problem
- photos of the item and packaging, if helpful
Please do not send the item back until you receive return or next-step instructions from us. We’ll explain how we’ll handle the issue and arrange any return. Reporting a damaged or incorrect item is separate from using the ordinary 14-day right of withdrawal.
Report a problem to customer service
Returns and refunds · Warranty, servicing and statutory liability · Shipping policy