Returns and Refunds
Right of Withdrawal
Private customers generally have the right to withdraw from an online purchase within 14 days of receiving the product. You must clearly notify us of your withdrawal within this period. You may also notify us before receiving the product. Simply returning the product or failing to collect the package does not constitute a notice of withdrawal.
Contact Laventelihetki customer service by email at asiakaspalvelu@laventelihetki.fi .
Please include your order number and the products to which the notice applies in your message. We will provide you with the return address and instructions. Do not send the product back until you have received the return instructions. Once you have notified us of your withdrawal, the product must be sent back within 14 days.
Product Condition
You may open the packaging and inspect the product to the extent necessary to check its features and functionality, as you would in a store. If the product has been used or handled beyond what is necessary to establish its nature, characteristics and condition, and its value has decreased, the refund may be reduced within the limits permitted by law. Return the product substantially unchanged and in the same condition as received. Return it in its original packaging where possible.
Return Costs
The customer is responsible for the direct return shipping costs if this is stated before the order is placed. If the product is defective, damaged or delivered incorrectly, contact customer service. The customer will not be charged return costs resulting from the investigation of the error.
Sealed Cosmetics, Hygiene and Other Products
The right of withdrawal for a sealed product may expire if the product cannot be returned for health or hygiene reasons and its seal has been opened. This may apply, for example, to certain cosmetic and hygiene products. This exception does not apply to defective products or automatically to all opened products.
Refund
We will issue the refund without delay and no later than 14 days after receiving the notice of withdrawal. However, we may withhold the refund until we have received the product or you have shown that you have sent it back. The refund will be issued in principle using the original payment method. We will also refund the standard delivery costs as required by law. Additional costs for a more expensive delivery method may not be refunded.
Uncollected Shipments
Failing to collect the package does not in itself constitute a notice of withdrawal from the order. If you do not wish to receive the order, clearly notify customer service of your withdrawal.
If the order has not been withdrawn and the shipment is left uncollected, we may charge the customer the actual and immediate delivery, return and handling costs, provided that the charging of these costs is stated before the order and the requirements of the law are met.
Defective, Damaged or Incorrect Product
If the product you received is damaged, defective or incorrect, contact customer service as soon as possible. Please state your order number and describe the problem. We may request photos of the product and packaging if necessary.
We handle complaints in accordance with applicable consumer protection laws.
Withdrawing from an Order Before Dispatch
If you wish to withdraw from an order before it is dispatched, contact us as soon as possible. We cannot guarantee that an order that has already moved to processing or delivery can be stopped.
Laventelihetki
Customer Service: asiakaspalvelu@laventelihetki.fi